We've made it OFFICIAL! You can now return items you've purchased from our Flash Sale Tuesday and other sales too.
As you know, many online boutiques don't offer returns and have a strict no-returns policy for sale items. We've followed this policy since we first started back in 2011 but we've always wanted to offer our customers better. Although we've had the no-returns policy in place, we've always given our customers exceptions to return their discounted items because we want our customers to be happy and it's hard to say no when y'all ask so nicely! In fact, since January, we've been trialling returns for sales items and it's been a hit with our customers. We've decided to make this a permanent decision and sales items discounted over 20% are now eligible for return and can be exchanged for store credit.
Please note that we introduced a restocking fee for returns to our US warehouse. These restocking fees are purely to cover handling and onward shipping fees incurred by the company. There are no restocking fees for returns to our HK warehouse. We do not profit from charging restocking fees.
Also, we have a NEW sales section on our website, click here, with products marked up to 50% off. These items are final sale and strictly no return because stocks are limited and items are sold on a first come, first served basis.