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Returns Policy

Overview

  • Send the items to us within 30 days of delivery
  • Simply fill out the Return Form enclosed in your parcel &¬†send it back with your items
  • Take the parcel to¬†a local post office or courier and pay for postage to have the parcel sent to us
  • Any items discounted by 25% or more can only be returned for store credit
  • Any items purchased¬†with store credit is not eligible for return or exchange
  • You can return anything, except for swimwear, accessories and final-sale items

Return address for U.S. customers:
Goodnight Macaroon
4283 Express Lane 
Suite 634-667 
Sarasota, FL 34249 
PH: (941) 538-6941 (for carrier purposes only)


Return address for other customers:
Goodnight Macaroon
11/B Evergreen Industrial Mansion
12 Yip Fat Street
Wong Chuk Hang
Hong Kong

  • Shipping fees will not be refunded
  • Refund or store credit will be issued in 3 to 4 weeks once delivered to us
  • Email us to exchange
  • Please read T&Cs below

Terms & Conditions

We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.

  • We provide store credit¬†for items purchased at a discount or a discount code of 25% or more from full price.
  • Refunds or store credit will be issued within 30 days from the date is returned to one of our addresses.
  • You have 30 days from the date you receive your parcel to initiate and return your item(s) for a refund or store credit. Any returns not made within this window will be rejected or provided with store credit as an exception.
  • We provide a¬†refund¬†to your original payment¬†method for¬†all full-priced items.
  • We provide an exchange¬†for¬†store credit for items purchased at a discount or a discount code of 25% or more from full price.
  • We do not provide a returns label or pay for returns shipping.
  • We strictly do not accept returns or exchanges for the following items: (1) accessories, (2) bodysuits, (3) Final Sale items (marked at checkout and under product description), (4) jewelry, (5) lingerie, (6) sleepwear and (7) swimwear.
  • Items must be in their brand-new, unused condition with their original tags and packaging. Any¬†items that have been worn, damaged, washed or altered in any way will be rejected.
  • We do not accept returned items that were sent back by you directly without checking in with us first. If you do return items that are not eligible for a refund, you will either receive a store credit or we will send it back to you at your own expense.
  • We do not accept packages returned on a¬†cash-on-delivery¬†basis.
  • All¬†items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by¬†Goodnight Macaroon cannot be¬†exchanged or refunded.
  • All shipping charges and governmental taxes are non-refundable.¬†
  • Shipping fees will not be refunded for undeliverable orders. We may charge additional shipping fees to cover the cost of return shipping.
  • We offer customers store credit¬†for the¬†price difference between the purchase price and the sale¬†price, if the order was placed 24 hours before the sale.
  • Cancellations are only accepted for full-priced items, within¬†60 minutes after an order is placed.
  • If you have received a defective item, please contact our Customer Services team.
  • Please note that exceptions are¬†made on a case-by-case basis, at the discretion of our Customer Services team.
  • The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.

 

 

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