Most loose-fitting clothes we sell in one size only. One-size clothing would fit someone who normally wears an extra small or small and medium. For more information, please refer to one of our favorite blogger's recent review of our products.
Sometimes customers see an "international fee" on a separate line on their bank statement. If you are charged anything beyond what is listed in your order confirmation email, this may be a fee charged by your bank, as some banks charge a fee for international transactions, and we are based in Hong Kong. These fees can even have something like PoS purchase Goodnight Macaroon Central as a description, since they are associated with a transaction with us. If you are unsure, please consult the fee schedule for your account.
We accept many forms of payment including Paypal, Apple Pay, and card providers like Visa, Mastercard and American Express. Unfortunately we cannot accept Discover cards at this time.
Sometimes a card issuer will block a transaction if you do not often make international payments. If the transaction is declined, you may want to call your card issuer to see if they can remove the block so you can make a payment.
If you'd like us to provide you with the details of a failed transaction, please contact us.
Almost all of our products are sent from our warehouse in Hong Kong. This means shipping may take a little longer than you are used to if you normally order things from American companies.
If you'd like your order to come quickly, please select our $35 express shipping option. Your order will then take about five to eight business days ( Monday to Friday ) to get to you, from the day you place your order.
$35 may seem a lot, but we are shipping from overseas and most of the time, our company actually pays extra to cover the rest of the postage UPS charges us.
Standard shipping takes up to 21 business days ( Monday to Friday excluding holidays ) from the day you place your order. Usually your order will arrive within ten business days.
You should receive a shipping confirmation email within five working days ( Monday to Saturday ) of placing your order. If you haven't seen one within five working days, please check your spam folder. Not there? Please send us a message, citing your order number, and we'll give you an update.
If you have received a shipping confirmation email, you should see a tracking code under the subtitle Shipping Method. If your order was shipped standard the code will look like LK123456789HK and can be tracked on your local post website (eg USPS). If you track your parcel and get a Status Not Available message, please contact us.
If your order was shipped express your code will look like 1ZA123456789012345 and can be tracked on the UPS website. If you get a Order Processed: Ready for UPS message, please contact us.
Sometimes when an order is being shipped by local post, it can seem to get stuck somewhere—the tracking will just stop updating. While a delay of 3 days is normal, you may want to contact the postal carrier if a delay lasts longer than that. It may be that they are having trouble with your address, or need you to schedule a redelivery.
Customers can receive only part of an order for several reasons. The most common is weight. If you've ordered a bunch of things but only half came, it may be that the order was too heavy to be packed into one parcel. In this case, you can contact us and we'll send you tracking information for the additional parcels.
If only one piece is missing, it may have gone out of stock. If you get in touch, we should be able to send you a refund immediately.
Another possible explanation is that we forgot to send you something! Oops! This is most likely to happen if you ordered two of something. Let us know, and we'll get that missing piece sent as soon as possible.
Please send the items to us within 30 days of delivery. Simply fill out the returns form enclosed in your parcel and place with your items into the parcel. You may take the parcel to your local post office or any courier service of your choice.
Any items discounted 25% or more of their full price can only be returned for credit. You can get a full refund for all other items except:
(1) accessories, (2) bodysuits, (3) Final Sale items (marked at checkout and under product description), (4) jewelry, (5) lingerie, (6) sleepwear and (7) swimwear (8) items that are not in their original condition meaning it has odor, worn, stained or damaged.
If you send any of the above items back to us, we can only ship them back to you if you pay for shipping.
It takes three to four weeks for us to process your return if you send it to our US address from the date we receive your return parcel. We will process your return within 48 hours if you ship to Hong Kong address.
Refund or credit will be provided after we have received, inspected and confirmed that the returned items were in their original condition. The sooner we receive your item, the sooner we can process your return.
Yes! If you sign up to our mailing list you will be sent a one-time 20%-off discount code. This discount will be valid for seven days. Use the Stay on top of the latest news pop-up to sign up. You can click on the Get 20% off button at the bottom of the window to open the pop-up.
If a change needs to be made to an address, contact us and we'll be able to change it as long as it hasn't been sent already. To make this adjustment, please send us an email with the subject "Change order" and provide the updated address.
If you need to change the quantity, colour, size of anything in your order, or you want to add or remove things from your order, please place a new order with all the pieces you want and then contact us to entirely cancel your original order. We can only cancel your order if you ask us to within 12 hours of the order being made. To make this cancellation, please send us an email with the subject "Change my order" and the number of the order you would like cancelled.
We accept all cancellation requests made within 12 hours of order placement for pieces not discounted (list price discounts or discount codes). Just send us a message and cite the order number. Unfortunately we cannot offer cancellations if requests are made beyond this time frame.
Can't find an answer here? Click the Support button to get in touch.