Most loose-fitting clothes we sell in one size only. One-size clothing would fit someone who normally wears an extra small or small and medium. For more information, please refer to one of our favorite blogger's recent review of our products.
Sometimes customers see an "international fee" on a separate line on their bank statement. If you are charged anything beyond what is listed in your order confirmation email, this may be a fee charged by your bank, as some banks charge a fee for international transactions, and we are based in Hong Kong. These fees can even have something like PoS purchase Goodnight Macaroon Central as a description, since they are associated with a transaction with us. If you are unsure, please consult the fee schedule for your account.
You should receive a shipping confirmation email within five working days ( Monday to Saturday ) of placing your order. If you haven't seen one within five working days, please check your spam folder. Not there? Please send us a message, citing your order number, and we'll give you an update.
If you have received a shipping confirmation email, you should see a tracking code under the subtitle Shipping Method. If your order was shipped standard the code will look like LK123456789HK and can be tracked on your local post website (eg USPS). If you track your parcel and get a Status Not Available message, please contact us.
If your order was shipped express your code will look like 1ZA123456789012345 and can be tracked on the UPS website. If you get a Order Processed: Ready for UPS message, please contact us.
Almost all of our products are sent from our warehouse in Hong Kong. This means shipping may take a little longer than you are used to if you normally order things from American companies.
If you'd like your order to come quickly, please select our $35 express shipping option. Your order will then take about five to eight business days ( Monday to Friday ) to get to you, from the day you place your order.
$35 may seem a lot, but we are shipping from overseas and most of the time, our company actually pays extra to cover the rest of the postage UPS charges us.
Standard shipping takes up to 21 business days ( Monday to Friday ) from the day you place your order. Usually your order will arrive within ten business days.
Sometimes when an order is being shipped by local post, it can seem to get stuck somewhere—the tracking will just stop updating. While a delay of 3 days is normal, you may want to contact the postal carrier if a delay lasts longer than that. It may be that they are having trouble with your address, or need you to schedule a redelivery.
We can offer a return or exchange if you request one within 30 days from the day you get your pieces. We go by the day the parcel was marked delivered by the postal carrier. This request must be made by email, through our contact form, or through the support button on our website.
Once you have made a request, you have a further 30 days to get your pieces back to the warehouse. If your pieces arrive to us more than 30 days after your first return request is made, we may not be able to provide you with a refund or Goodnight Macaroon credit. In this case, we will charge you a shipping fee if you would like your returned pieces sent back to you.
No. Please contact us prior to sending your return, as the return address will be different depending on where you are located. Returns that are sent before contacting us may be rejected. If a return is rejected, we will charge you a shipping fee to have the pieces sent back to you.
A full refund will be provided to the original payment method after we have received, inspected and confirmed that the returned items were in their original condition. The sooner we receive your item, the sooner we can process your return. It takes 7–10 working days ( Monday to Friday ) for us to process your return once we have received it.
If your return parcel has been marked delivered and you'd like your refund or credit to be expedited, feel free to send us a quick message. We'd be happy to help!
We accept all cancellation requests made within 24 hours of order placement. Just send us a message and cite the order number. Unfortunately we cannot offer cancellations if requests are made beyond this time frame.
Yes! If you sign up to our mailing list you will be sent a one-time 20%-off discount code. This discount will be valid for seven days. Use the Stay on top of the latest news pop-up to sign up. You can click on the Get 20% off button at the bottom of the window to open the pop-up.